 Pricing Policy |
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All prices quoted are exclusive of GST unless otherwise stated. Our consulting fee is $180 per hour. |
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| Billable units |
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With the exception of Support Contracts and Maintenance Agreements, all support services are charged for a minimum of one hour, then in 30 minute increments. For onsite visits our callout fee is a flat rate of $50.
For customers with Support Contracts and Maintenance Agreements, Help Desk Support will be charged in 30 minute increments for each incident logged. |
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| Hours of Service |
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In the interests of retaining work-life balance, we try to restrict our work to standard business hours: Monday to Friday 9am – 6.00pm. Additional fees may apply for if we are requested to work outside these hours. |
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| Payment |
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All payments for hardware, software and data management services are strictly prepaid. Our terms are 7 days from the invoice date. All invoices clearly state our bank account details for direct deposit. Credit card payments incur a 2.5% Merchant fee. Only Visa and MasterCard are accepted.
Any invoices not paid when due may be subject to late processing fees of up to 15% of the total amount due. All charges incurred as a result of dishonoured cheques are the responsibility of the customer. |
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| Support Fees |
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The fees we charge are for time spent on consulting and support, customers are liable for payment of these fees regardless of the outcome of these services. |
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| Guarantee |
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We are committed to providing the highest quality of support and customer satisfaction as well as a cost-effective service. If you are not completely happy with any aspect of the work performed please let us know within 7 days and we will try to rectify the situation. |
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| Limitations |
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Computers are complex machines, and as such there is always a chance that things can go wrong, especially if your computer is in a precarious state to start with. While we make every effort to ensure that this doesn’t happen, we cannot we responsible for any damage or lost data occurring as a result of faulty equipment or software.
Consequently we shall not be liable for any damages in connection with or as a consequence of the repair or servicing of any equipment, including but not limited to: loss of profits or revenue, data loss, or loss of use of equipment, or other downtime costs. The customer is fully responsible for storage of all back-up data.
To protect against any unforeseen circumstances, we will undertake a thorough risk assessment prior to commencing any work. |
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| Warranty |
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All hardware, software and other third party products are covered by their respective manufacturers' warranties, not by Mac IT Consulting. |
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